sepak88 Privacy Policy
sepak88 takes the protection of every member's personal information seriously. This policy explains in detail how we collect, store, use and protect your data as part of our commitment to privacy and security.
Our Protection Principles
Your Privacy, Our Priority
We build trust through transparent and responsible data handling practices. Here are the core privacy principles of sepak88.
Secure Data Storage
All member personal information is stored on servers protected by high-level encryption. Access to this data is restricted to authorised staff only, and we use current security protocols to ensure your data is not exposed to unauthorised parties.
Not Sold to Third Parties
sepak88 does not sell, rent or disclose member personal information to third parties for commercial purposes. Any data sharing is done only when necessary to complete your service, and is always subject to strict confidentiality agreements.
Responsible Identity Verification
Our account verification process is designed to protect members from fraud and unauthorised use. We collect identity documents solely for KYC (Know Your Customer) purposes as required under the international licensing guidelines we comply with.
Compliance with International Standards
Data handling at sepak88 complies with international data protection standards. This ensures your rights as a user are respected, and all information processing is carried out lawfully, fairly and transparently in line with our operating policy under international licensing.
Marketing Communication Controls
You have full control over the marketing communications you receive from sepak88. If you do not wish to receive promotions or notifications from us, you can unsubscribe at any time through your account settings or by contacting our customer service.
Policy Kept Up to Date
We regularly review this Privacy Policy to ensure it remains relevant to changes in law, technology and how we operate. Any material changes will be communicated to members via email or a notice displayed on the sepak88 website.
Full Contents
Terms of Our Privacy Policy
1. Information We Collect
When you register and use the sepak88 platform, we collect several categories of information to ensure the service is delivered safely and efficiently. The information we collect includes:
- Registration information: Full name, email address, mobile phone number, date of birth and the username you choose when registering your account.
- Identity verification documents: A copy of your identity card (MyKad) or passport submitted for account verification (KYC) purposes, to ensure only users aged 21 and above use this platform.
- Financial information: Details relating to the deposit and withdrawal methods you use, including e-wallet and bank account information. We do not store your full credit card number or banking passwords.
- Platform activity data: Game records, betting history, deposit and withdrawal transactions, and the times you access the platform.
- Technical information: IP address, web browser type, device operating system, and log data generated automatically when you use our website or application.
- Communications: The content of messages, complaints or enquiries you send to our 24/7 support team via live chat or email.
2. How We Use Your Information
The information we collect is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- Processing new account registrations and verifying member identity in line with our international licensing requirements.
- Providing, maintaining and improving the sepak88 platform services, including online slots, live casino, sports betting, arcade games and esports.
- Processing deposit and withdrawal transactions securely via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrencies such as USDT, BTC and ETH.
- Sending important account-related communications, including transaction confirmations, security notifications and policy updates.
- Detecting and preventing fraud, unauthorised account use, money laundering and other activities that violate our Terms and Conditions.
- Providing customer support in Malay and English via live chat and email.
- Analysing usage patterns in aggregate form (without identifying individuals) for service improvement purposes.
- Sending promotional information such as bonuses and exclusive offers, where you have agreed to receive them.
3. Sharing Information with Third Parties
sepak88 respects the confidentiality of member information. We do not sell or disclose your personal information to any third party for marketing or commercial purposes. However, information sharing may occur in the following limited circumstances:
- Service providers: Payment solution providers, licensed gaming platforms and technology infrastructure providers that help us deliver our services. All such parties are subject to strict data protection agreements.
- Legal requirements: When required by a court order, directive from a competent authority or regulatory compliance requirement, we may be obliged to disclose certain information.
- Protection of legitimate interests: In cases involving fraud, identity theft or financial crime, we may share necessary information with the relevant authorities for investigation purposes.
- Business restructuring: In the event of a merger, acquisition or asset sale, member information may be transferred as part of that process, subject to an equivalent privacy policy.
4. Cookies and Tracking Technologies
sepak88 uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device when you visit our website.
- Session cookies: Allow you to remain logged in while your session is active and ensure a smooth browsing experience.
- Preference cookies: Store your language settings, display preferences and other settings you have configured on our platform.
- Analytical cookies: Collect anonymous data about how our website is used, helping us identify technical issues and improve the platform design.
- Security cookies: Help detect suspicious activity and protect your account from unauthorised access attempts.
You can control or delete cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the sepak88 platform.
5. Data Security Measures
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers, ensuring sensitive information cannot be intercepted in transit.
- Password storage using cryptographic hashing methods — we do not store your password in plain text.
- Role-based access control ensuring only authorised staff can access member data for their work purposes.
- Regular security scans and penetration testing to identify and address system vulnerabilities.
- Server infrastructure housed in accredited data centres with physical and digital security monitoring systems.
- Clear incident response procedures to handle any data breach should one occur, including notification to affected members within a reasonable timeframe.
6. Information Retention Period
Your personal information is retained for as long as your account is active or as long as needed to deliver the services you have requested. When you close your account, we will retain your data for a period determined by legal and regulatory requirements before it is securely deleted or anonymised.
- Financial transaction records are retained to meet applicable regulatory compliance and audit requirements.
- Communication records with our support team are retained for reference and dispute resolution purposes.
- Technical log data that does not contain personally identifiable information may be retained for a shorter period.
- Data that is no longer required for any legitimate purpose will be securely deleted or anonymised in accordance with our procedures.
7. Cross-Border Data Transfers
As sepak88 operates under international licensing, your personal information may be processed and stored on servers located outside Malaysia. Such data transfers are carried out only where an equivalent level of protection can be guaranteed.
We ensure that any international data transfer complies with applicable data protection standards, including the use of appropriate contractual protection mechanisms with data recipients in other countries.
8. Protection of Underage Users
The sepak88 platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age. If we find that an account has been opened by an underage individual, the account will be closed immediately and any related data will be deleted.
We use a strict identity verification process, including checks of official documents, as part of our commitment to responsible gambling and the protection of young users.
9. Changes to This Privacy Policy
sepak88 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via a notice displayed on our website or by email to the registered address.
We encourage you to review this page periodically to stay informed of any recent changes. Continued use of the sepak88 platform after changes have been communicated will be considered your acceptance of the latest version of this Privacy Policy.
The effective date shown at the top of this page indicates when the latest version of this Privacy Policy came into effect.
10. Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, you may contact our team through the following channels:
- Live chat: 24/7 support is available directly on the sepak88 platform in Malay and English.
- Email: [email protected]
Our team will endeavour to address all privacy-related enquiries within a reasonable time.
Your Rights as a Member
Your Privacy Rights
As a sepak88 member, you have certain rights regarding the personal information we hold about you. Find out your rights below.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or out of date, you have the right to request prompt correction.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal information that we hold.
Right to Restriction of Processing
You may request that we limit the way we process your data in certain specified situations.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing.
Right to Data Portability
You may request that we provide your data in a machine-readable format for transfer.
To exercise any of the above rights, contact the sepak88 support team via live chat or email at [email protected]
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